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The Westin Kuala Lumpur

Have read much about the new Westin in KL (and also a very detailed hotel report of Flyertalker Chris26WI in another German speaking forum) I decided to book by using the 3=2 stay special and book a room on the executive level.

The hotel is near the main shopping district with many shopping malls in the neighbourhood, is less than five minutes to walk to the nearby Monorail Station Bukit Bintag. Unfortunately there was a big construction area just opposite the hotel and also at the rear, where a new skyscraper it under construction. But at least the building at the rear front is not a big issue in my eyes.

I was greeted by a bell boy and head to the reception to check in.The lobby was crowded and as they noticed, that I booked a room on the executive levelthey decided to check me in at the executive level and so we head to the 33rd floor where the executive level check in was located. During the ride in the elevator, I chatted with the agent about the hotel and its features and noticed that the hotel was now opened for a little bit more than one year.

At the check in on the 33rd level I was greeted by two agents. One of them checked me in, while the other showed me the executive lounge and asked if he could bring me some soft drink, which I welcomed and get an bitter lemon.

There are several restaurants in the hotel, which I did not use, but the menu looked very good and the prices seem not too high.

The gym was well equipped; I used it twice and had a nice female staff. The staff was relaxed and young and we had quite some fun. The pool is okay, in fact there are two pools, one big pool and another smaller one, especially for younger children. Several chairs and tables and deck chairs were available and the staff of the Restaurant took care about the pool guests. On a sidenote, if would have been better, if you could enter the pool area out of the changing room directly; so you have to pass the restaurant.

The steambath in the changing room was out of order, the changing room had several lockers, the keys were available at the gym and this area was also designed in a modern style.

As written above, the lounge was in the 33rd level and offered superb view either to Petronas Twin Tower and KL Tower. Two conference rooms are available and also a room with two internet terminal (every guest of the executive level rooms could use it for one hour a day).

The hors d’oeuvres were good, again some sort of dim-sum, some sandwiches and petit-fours. Two hours in the evening were alcoholic drinks available (White, Red and Rose Wine, Whisky, Bacardi, etc.) and you could mix drinks of your own or get the drinks mixed by the lounge staff. Just before the cocktail hour (in fact two hours) is over, the staff addressed every lounge guest which a more or less empty glass that the cocktail hours is over and if hey could bring you some last glass. A very nice and personalized touch of the lounge staff. Non-alcoholic drinks are available during the opening hours of the lounge (6.30 – 22.00)

Breakfast was also served in the lounge – in this hotel I could not chose between either lounge or coffee shop, I have to had breakfast in the lounge – and contained of two warm meals and some salad, salmon, marmalade and jam, and several sweet cakes.

Stay: 22 October 2004
Visited on RTW 2004 Trip

view from lounge

Date: 22 October 2004
Departure Date: 25 October 2004
Room type booked: Executive Club Room with heavenly bed
Rate Plan: Buy 2 get 1 free
Room Number: 3504
Room Rate: 370 MYR (+ tax and service charge, incl. breakfast in lounge, 3rd night free

Status of Guest Program: SPG Gold

The room was located on the 35th floor, which is the highest floor of the hotel. I have a room facing to the back. The room was nice with a wooden floor in the entrance area and carpet in the room.

The bathroom is very big, I think it is even bigger than that in the Sheraton, with a separate w.c.. The sunk was stylish and very modern as was the shower cabin with its glass cabin with two separate shower heads and a separate bath. Two bathrobes were hanging in the bathroom.

The room had a very big window covering nearly the whole wide of the room. A desk was placed facing the entrance with a modern lamp. One problem by this position was you could hardly see the screen of you notebook without a curtain-darkened room while sun was shining. The phone has again a LAN Connection, but I did not get a W-LAN signal.

The bed was big and very comfortable, the closet in the entrance big to hang you clothes. Again a turndown service was offered.
But it seems that the housekeeping had some trouble with the coffee facilities in the room. They have the Hungarian style coffee pot, where you must push the filter to the bottom. They replace the coffee but did not clean the coffeepot on both days I used it.